FAQ's

Q: How long do I have to claim my Prepaid Fuel Card?

A: You must successfully claim your Prepaid Fuel Card by 31.10.21. Should you incur a problem claiming your Prepaid Fuel Card on this site please send your query to; hello@tyregift.co.uk and the Fuel Card team will respond to you within 3 working days.

Q: How long do I have to use my Prepaid Fuel Card?

A: Your Prepaid Fuel Card will be valid for use at any UK Fuel Station for 24 months from the date you receive it in the post.

Q: What if I misplace the Prepaid Fuel Card I successfully claim?

A: You will NOT be entitled to a replacement card, so please keep it safe prior to using it.

Q: I haven’t received my reward claim code or have lost the reward claim code emailed to me.

A: Please contact hello@tyregift.co.uk and request that your claim code be re-sent to you.

Q: How do I activate my Prepaid Fuel Card upon receipt?

A: Instructions will be provided on the letter your Prepaid Fuel Card will be attached to. This will come from Prepaid Financial Services our card provider partner for this promotion.

Q: My Prepaid Fuel Card was not accepted when I attempted to use it a UK Fuel Station.

A: Your Prepaid Fuel Card will not work if you attempt to use it as a part payment for your fuel. It can only be used to purchase a maximum of £30 of fuel in a single transaction.

If you make an initial purchase of £20 of fuel using your card then you will be able to make another purchase up to the value of £10 next time.

Q: What do I do with my Prepaid Fuel Card once I have used the £30 on it?

A: The card is of no further use to you, so simply cut it up and discard it.

Q: Do any fees / charges apply to the Prepaid Fuel Card?

A: The Prepaid Fuel Card, provided by our partner Prepaid Financial Services, has no fees attached to it whatsoever. It is a prepaid card that is loaded with £30 to spend, the card will be valid for 2 years from the date you receive it. Once you’ve used the card you can simply dispose of it, no charges will apply, no charges for not using it will apply.